We are seeking an experienced Residency Engineer (Storage) to provide operational support within a Dell Technologies environment. This is a customer-facing role focused on ensuring the stability, performance, and continuous improvement of storage infrastructure.

Key Responsibilities

Administration

• Monitor, review, and manage storage infrastructure within a Dell environment
• Handle user requests and service tickets
• Manage and review system and storage logs
• Generate regular operational and performance reports

Problem Management

• Isolate, troubleshoot, and resolve incidents
• Coordinate service incidents and act as a point of escalation
• Open and manage support tickets on behalf of the customer (including vendor coordination)
• Participate in root cause analysis (RCA) and problem reviews

Change Management

• Support software and firmware upgrades across storage platforms
• Implement approved change requests
• Assist in documentation of policies, procedures, and compliance requirements
• Support and monitor migration activities

Continual Service Improvement

• Recommend process and operational improvements
• Share industry and cross-engagement best practices
• Provide performance tuning and optimization recommendations

Key Requirements

• 3–5 years of experience in IT infrastructure or storage support roles
• Minimum 2 years of hands-on experience in storage or enterprise infrastructure environments
• Experience with Dell EMC storage platforms (e.g., PowerStore, Unity, PowerMax, or PowerScale/Isilon) OR equivalent enterprise storage technologies (e.g., NetApp, HPE, Hitachi)
• Ability and willingness to work within a Dell Technologies environment
• Experience handling incident, problem, and change management (ITIL knowledge preferred)
• Proven troubleshooting skills with the ability to perform root cause analysis
• Experience supporting firmware upgrades, patching, and system maintenance
• Familiarity with monitoring tools and log analysis